Shipping policy

Last updated: October 15, 2026

At Ironbear, we aim to process and deliver your order as efficiently as possible. Please review our order processing times, estimated delivery windows, and cancellation policy below.

1. Order Processing Time

Orders are typically processed within 24–72 hours after being placed. During this time, your order is verified, prepared, and coordinated with our logistics partner.

Processing time is separate from shipping and delivery time.

If your product is not available locally, we may fulfil your order through our overseas logistics partner to ensure availability. In these cases, delivery times may vary depending on the shipping route and carrier.

2. Shipping & Estimated Delivery Times

Once your order has been processed and dispatched, estimated delivery times are:

  • United Kingdom: 6–10 business days.

  • United States: 6–12 business days.

Delivery estimates begin after dispatch and may vary depending on the destination, shipping carrier, customs clearance where applicable, local delivery services, and other circumstances beyond our control.

These timeframes are estimates and are not guaranteed delivery dates.

3. Order Tracking

Once your order has been dispatched, tracking information may be provided by email when available. Please allow time for tracking information to become active after dispatch.

Tracking updates may occasionally be delayed while the shipping carrier processes your shipment.

4. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at help@ironbear.shop.

Order cancellations can only be requested within 3 hours of placing your order. After this period, processing or fulfilment may have started with our logistics partner, and cancellation may no longer be possible.

This policy does not limit any cancellation, withdrawal, or other consumer rights that cannot legally be excluded under applicable law.

5. Shipping Delays

Although we work to meet the estimated delivery windows, delays may occur due to customs inspections, carrier disruptions, weather conditions, peak shipping periods, or other unforeseen circumstances.

If your order has not arrived within 30 days of the shipping confirmation date, please contact help@ironbear.shop with your order number so we can investigate and determine an appropriate resolution under our policies and applicable law.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us immediately. We will do our best to assist, but changes cannot be guaranteed once an order has entered processing with our logistics partner.

7. Contact Us

If you have questions about shipping, delivery, tracking, or cancellations, please contact our customer support team:

Ironbear Customer Support

Email: help@ironbear.shop

Please include your order number in your message so we can assist you efficiently.