Refund policy

At Ironbear, customer satisfaction matters to us. If your purchase does not meet your expectations, we are here to help. Please review our return and refund policy below.

1. Returns & Eligibility

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned in their original packaging, including any accessories or included components.

Please contact our customer support team before returning any item to receive return instructions.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at help@ironbear.shop. Include your order number and clear photographs showing the issue.

After reviewing your request, we will offer an appropriate resolution, which may include a replacement or refund. You will not be required to pay return shipping costs for items confirmed to be damaged, defective, or incorrectly shipped.

3. Lost or Undelivered Orders

If your order has not arrived within 30 days of the shipping confirmation date, please contact us with your order number. We will investigate the shipment and, where appropriate, arrange a replacement or refund.

Delivery times may vary depending on the destination, shipping carrier, and other circumstances beyond our control.

4. Return Shipping Costs

For standard returns, customers are responsible for return shipping costs unless otherwise required by applicable law. For items confirmed to be damaged, defective, or incorrectly shipped, return shipping costs will be covered by Ironbear.

We recommend using a trackable shipping service for all returns.

5. Refunds & Processing Times

Once your return or refund request has been reviewed and approved, eligible refunds will be issued to your original payment method within 5–10 business days.

Depending on your bank, card issuer, or payment provider, additional time may be required for the funds to appear in your account.

If you have not received your refund after this period, please contact us for assistance.

6. International Returns

Return shipping arrangements and delivery times may vary by country. Customers may be responsible for applicable return shipping costs, customs duties, taxes, or other charges associated with returning an item, except where otherwise required by applicable law.

Nothing in this policy limits any mandatory consumer rights available under the laws applicable to your purchase.

7. How to Request a Return or Refund

To submit a request, email help@ironbear.shop with the following information:

  • Your order number

  • The reason for your return or refund request

  • Clear photographs, if your item is damaged, defective, or incorrect

Our support team will review your request and provide the next steps.

8. Contact Information

For all return, refund, and order-related inquiries, please contact:

Ironbear Customer Support

Email: help@ironbear.shop

We appreciate your trust in Ironbear and are committed to handling every request fairly and professionally.